Help/Inbox & contacts/Merge contacts
Merge contacts
When the same person turns up twice, merge them into one contact. Everything from both comes together: what they've sent, their orders and your notes.
1 minuteEveryone on the team, Staff includedWorks on a phone
Open Contacts
On a computer, choose Contacts in the sidebar. On a phone, tap More, then Contacts.
Look for possible duplicates
If two contacts share a phone number or the same full name, a note at the top says how many possible duplicates there are. Tap it.
Or start from one person
Open their page and tap Merge with someone else. Search for the other contact and tap them.
Pick what to keep
You see Contact one and Contact two side by side. Under Where they differ, choose the name, email or phone to keep.
Merge them
Tap Merge these two, check the summary, then tap Merge them.
Good to know
- A merge can't be undone.
- An old link to the merged-away contact takes you to the one that stayed.
- If they really are two people, tap They are different people. That pair isn't suggested again.
- Signing in stays with the email it was given to.
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