Help/Inbox & contacts/Reply from the inbox
Reply from the inbox
Your Inbox holds everything people send through your site's forms, newest first. Nothing is ever deleted: Mark as done moves a message out of the list.
Replies are written in your own email app. The Inbox opens it for you, addressed to them.
2 minutesEveryone on the team, Staff includedWorks on a phone
Open Inbox
On a computer, choose Inbox in the sidebar. On a phone, tap Inbox at the bottom. The number on it counts new messages waiting.
Pick a message
New ones have a dot. Tap the chips to see one form, or Done for what's finished.
Read it
You see exactly what they sent, with photos and files they attached. Nothing here can be edited.
Reply
Tap Email and their name. Your email app opens with a new message to them. Write and send it there.
See who they are
Tap Open contact to see everything else they've sent and your team's notes.
Mark it done
Tap Mark as done. It moves under the Done chip. Tap Move back to new if you need it again.
Questions
Can I send the reply from inside o/i?
Not yet. Email opens your own email app, so your reply comes from your usual address and stays in your sent mail.
Can they get an answer straight away?
Yes. In the form's settings, turn on Reply to them straight away. They get your message the moment they send the form.
Who gets an email when a message arrives?
That's set per form in Settings · Who gets notified. See Choose where form messages go.
Was this helpful?