Help/Shop/Give a customer a refund
Give a customer a refund
You can refund all of an order or part of it. The money goes back through your own Stripe to the card they paid with, and the order only changes once Stripe says yes.
Staff can't refund. The shop is an add-on. If you can't see Orders or Products, an Owner can add it under Settings · Plan, in Add to your plan.
2 minutesOwners and ManagersWorks on a phone
Open the order
Open Orders (in the sidebar on a computer, or at the bottom on a phone) and tap the order.
Tap Refund this order
It's near the bottom, under Payment.
Choose the amount
Amount starts at everything that's left. Change it for a part refund, up to what's left.
Decide about stock
Put the stock back returns ready-to-ship products to stock and puts a one-off back on sale. It only applies once the whole order has been refunded.
Email the customer
Email the customer is on, with a message drafted for you. Edit it, or turn it off.
Confirm
Tap Refund it. Under Payment, the order now shows what was Refunded.
Good to know
- It usually shows on their card within 5–10 business days.
- After a part refund, you can refund more later, up to the total paid.
- An order paid on the test page says Test payment — no real money moved. Refunding it changes the order, and no money moves.
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