Help centre
How can we help?
Step-by-step guides for everything in your admin, written in plain words. Every guide works on a phone.
Getting started
Sign in, find your way round, get your site live, and your domain and email.
Pages
Build and change the pages people see.
Images
Upload, describe and reuse your photos.
Menus, articles & forms
Navigation, your journal and the forms people fill in.
Shop
Products, orders, payments, stock and shipping.
- Add a product
- Categories and discount codes
- Connect Stripe
- Take an order from New to Done
- Give a customer a refund
- Shipping zones
- Sell products together as a set
- Prices in your customer's currency
- Build a product with the Product builder
- Show the right photo for each option
- Count stock across shops and a warehouse
- Sell in your shop
- Quote freight for oversized items
- Sell only to customers you approve
- Approve or deny applications
- Import past orders
- Group quotes: one quote for a whole cart
- Edit products in a spreadsheet
Inbox & contacts
Enquiries, replies and the people behind them.
Look & feel
Colours, logo, fonts, headers and the phone menu.
Get found
Search engines, analytics and cookies.
Team, plan & your data
People, security, billing and leaving with everything.
Quotes & invoices
Quote, invoice and get paid.
Bookings
Times, services, deposits and your calendar.
Deals & customers
Your pipeline, follow-ups, lists and companies.
Newsletters
Your list, your newsletters and how they did.
Courses
Lessons, access and students.
Chat
The chat on your site, and answering it.
Languages
Your site in more than one language.
Connections
Move your shop, and connect Xero, QuickBooks, Google, Facebook and Instagram.
Books
Banking, bills, tax returns and reports.
Accessibility
What every site meets, the check and the statement.
Statistics
Weekly graphs, divisions, scale and printing.
Production
Jobs from paid to installed, and purchase orders.
Catalogue
Products online without a checkout.
Oi
Ask for a change, approve it, undo it.
Home and your account
Home's tabs, the account menu and your credits.
Selling
Gift cards, PayPal, wish lists and quotes.
Messaging
LINE and Telegram in your Inbox.
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Still stuck? Ask a person.
In your admin, open More, then Get help. Your message arrives with the site and the screen you were on, so you don't have to explain where.